FAQ
Instagram: gymessentials.md
E-Mail: gymessential.suport@gmail.com
Free delivery throughout the Republic of Moldova.
Support available 24 hours a day, every day. We respond and solve any problem.
FAQs. General information
How long does delivery take?
Delivery to the Republic of Moldova generally takes between 1-3 business days. If you are in another country, the term may be longer, depending on the area where you live and the courier services available.
How do I choose the right size?
For each product we have a detailed size guide, where you can find exact dimensions in centimeters. If you are not sure, we recommend sending us your height and weight on Instagram, and our team will suggest the most suitable size for you.
What do I do if the product has a defect?
In the rare event that you receive a defective product, please notify us immediately, sending us pictures of the problem. We will replace your product with a new one or refund your money, covering all shipping costs, so that it is a stress-free experience for you.
Do you offer discounts or promotions?
Yes, we periodically have special discounts and promotions for customers. We recommend that you follow us on Instagram and subscribe to our TikTok account to be the first to know about them.
What are the store's "Terms and Conditions"?
The "Terms and Conditions" are the rules that define how our store operates and our relationship with customers, explaining in detail how the ordering, delivery and payment process works, as well as how your personal data is protected. They are designed to provide clarity and security, so that every customer knows exactly what to expect when placing an order and benefits from a transparent and predictable experience. This framework helps maintain a coherent process, avoid misunderstandings and ensure that every interaction with the store is clear and well-managed. In addition, the terms and conditions provide useful guidance and recommendations for customers, such as the correct way to fill in order details, available payment options and steps to follow to receive the products in optimal conditions.
What payment methods are accepted?
What happens if I don't agree to the Terms and Conditions?
How can I cancel an order?
What is the "Privacy Policy"?
The "Privacy Policy" explains how our store manages your personal information to provide you with the safest and most enjoyable shopping experience. It shows what types of data we collect, how we store it, and how we use it to personalize communication and services according to your needs. The Privacy Policy aims to convey trust to you, so that you know that your information is treated responsibly and carefully. This includes how we use data to process orders, respond to your questions and requests, as well as to constantly improve the services and experience we offer you. Through this policy, we want to create a safe and comfortable environment for customers, where every interaction with the store is clear, transparent, and focused on your needs.
How do you ensure the security of my personal data?
How can I contact the store?
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